Frequently Asked Questions

A: Our specialized expertise in commercial vehicles sets us apart. We combine decades of experience with up-to-date diagnostic equipment to tackle the unique challenges of heavy-duty vehicles. Plus, as a family-owned business, we treat your vehicles with the same care we'd give our own.

A: Timeframes vary depending on the complexity of the issue, but we pride ourselves on efficiency. For fleet customers, we work around your operational schedule to minimize disruption. Free pickup and delivery service for regular customers means even less downtime for your business.

A: Yes, all our mechanical repairs come with industry-standard warranties. We stand behind our work with a quality guarantee that meets or exceeds manufacturer specifications.

A: We've invested in three different diagnostic scan tools to cover the complete range of commercial vehicles—from Japanese to European makes. We also utilize the specialized PICO scope, which allows for in-depth electrical diagnostics including CAN line verification and complex system troubleshooting.

A: Intermittent issues are challenging but our advanced diagnostic equipment can often detect stored fault codes even when problems aren't present during inspection. For the most accurate diagnosis, we recommend bringing your vehicle in when the issue is active.

A: Yes, our diagnostic equipment can interface with modern vehicle computer systems. We can accurately diagnose computer system issues and handle necessary replacements when required.

A: For manual transmissions, we commonly address clutch problems, synchronizer unit failures, and sliding/selector sleeve issues. For automatic transmissions, we handle the full range of components including torque converters, bearings, pumps, and related gear damage.

A: Each manufacturer has specific specifications and clearance requirements that we strictly adhere to during the rebuild process. Our quality control process ensures that every rebuilt transmission meets or exceeds these specifications to prevent premature failure.

A: Yes, our diagnostic equipment can scan transmissions to check input and output speeds. By comparing the speed from the engine (input) to the speed going to the driveline (output), we can identify internal transmission problems with precision.

A: Regular transmission servicing and oil changes are the best preventative measures for extending transmission life. We recommend following manufacturer-specified service intervals and addressing any unusual sounds or shifting behavior immediately.

A: We handle electrical and mechanical operating components of tail lifts and hiabs in-house. For hydraulic issues such as leaking cylinders, we assess the problem and coordinate with hydraulic specialists who provide certified repairs.

A: When hydraulic components need repair, we work with certified hydraulic specialists who test the equipment according to required certifications. This ensures all lifting equipment meets necessary safety standards before returning to service.

A: Yes, regular inspection and maintenance of lifting equipment is essential for safety and reliability. We recommend including tail lift and hiab maintenance in your regular fleet maintenance schedule.

A: Brake issues, rust, and fluid leaks are the most common problems we detect during Pre-COF inspections. These are often difficult for drivers to identify but are typically immediate COF failures.

A: For vehicles in good condition with low mileage, booking one week before your COF expiry is usually sufficient. For older vehicles or those you suspect may need significant repairs, we recommend scheduling 2-4 weeks in advance to allow time for any necessary repairs.

A: Pre-COF checks save money in multiple ways. They help you avoid paying for repeated COF inspections after failures, prevent penalties against your TSL number from continuous fails, and allow for planned repairs rather than rushed, emergency work.

A: We provide a detailed inspection report highlighting any issues found. If repairs are needed, we include a comprehensive quotation. For buses and commercial vehicles, we provide the specific documentation required for your records.

A: We specialize in bracket and plate fabrication, panel repairs, and creating custom reinforcement structures. Our expertise is particularly valuable for curtain-sider trucks that develop cracks in the frame joints due to body flex.

A: By identifying and repairing structural issues before a COF inspection, we help you avoid failing on these points. This prevents the need for expensive ALTI 400 certification, which requires a certified engineer to assess the vehicle before and after repairs.

A: Yes, we can fabricate custom brackets, plates, and support structures designed specifically for your vehicle's needs. These custom solutions often provide better durability than standard parts for vehicles under heavy use.

A: We work closely with fleet managers to schedule maintenance during optimal times for your business. Our free pickup and delivery service, combined with careful scheduling around your operational needs, minimizes vehicle downtime.

A: We provide comprehensive documentation including detailed service sheets, pre-COF check sheets, and notifications of items that need attention in the future. This documentation helps with maintenance planning and regulatory compliance.

A: Our systematic inspection process identifies potential issues before they cause breakdowns. By following our A-B-C service schedule, you'll catch wear items early and prevent the cascading damage that often results from delayed maintenance. This proactive approach significantly reduces both repair costs and vehicle downtime.

A: For fleet customers on maintenance programs, we offer complimentary pickup and delivery throughout the Auckland region. This service eliminates the logistical challenges of transporting vehicles to and from service appointments.