Privacy Policy

Van and Truck Repairs (VTR)
Website: https://vanandtruckrepairs.co.nz
Last Updated: 23rd September 2025

1. Introduction

Van and Truck Repairs ("VTR", "we", "us", "our") is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, and protect your information when you visit our website or use our services.

This policy applies to all users of our website and customers of our van, truck, and bus servicing, repair, and maintenance services in Auckland, New Zealand.

2. Information We Collect

We only collect personal information when you actively provide it to us through the following methods:

2.1 Form Submissions

When you complete forms on our website, we may collect:

Contact Information: Name, email address, phone number, business name
Service Information: Fleet size, vehicle types, service requirements, specific vehicle concerns
Business Details: Company name, address, industry type, operational details
Communication Preferences: Marketing consent, preferred contact methods

2.2 Product Purchases

When you purchase products or services, we collect:

Billing Information: Company name, billing address, contact details
Service History: Vehicle information, services performed, maintenance records
Payment Information: Transaction details (payment processing is handled by secure third-party providers)

2.3 Website Analytics and Cookies

We automatically collect technical information including:

Website Usage Data: Pages visited, time spent on site, navigation paths, device information
Google Analytics Data: Browser type, operating system, referring websites, geographic location (general area)
Meta Pixel Data: Website interactions, page views, form submissions for advertising optimization
Cookies: Small data files that help us improve your website experience

2.4 Enhanced Data Collection Notice

We collect and process personal data including:

Website usage data (pages visited, time spent, device information)
Contact form submissions (name, email, phone, business details)
Marketing interaction data (email opens, ad clicks)
Vehicle service history and preferences (for existing customers)

This data is associated with Google Analytics visitation information to improve our services and marketing effectiveness.

3. How We Use Your Information

We use your personal information for the following purposes:

3.1 Service Delivery

Providing van, truck, and bus repair and maintenance services
Processing service requests and quotations
Scheduling appointments and managing your fleet maintenance
Maintaining service records and vehicle history
Customer support and communication

3.2 Business Operations

Improving our website functionality and user experience
Analyzing service demand and operational efficiency
Managing customer relationships and service quality
Processing payments and maintaining financial records

3.3 Marketing Communications (with your consent)

Sending information about our services and special offers
Industry updates and maintenance tips relevant to fleet management
Newsletter and promotional communications
Targeted advertising through Google Ads and Facebook/Meta platforms

3.4 Legal and Compliance

Complying with legal obligations and industry regulations
Protecting our rights and interests
Maintaining business records as required by law

4. Data Sharing and Third-Party Services

We do not sell, trade, or share your personal information with third parties, except for the limited purposes outlined below:

4.1 Analytics and Advertising Platforms

We share data with the following platforms for website performance analysis and advertising optimization:

Google Analytics:

Website usage statistics and user behavior analysis
Combining your contact information with website behavior data to provide personalized service recommendations
This includes associating form submissions and contact details with visitation information

Meta Pixel (Facebook):

Website interaction data for advertising optimization
Custom audience creation for relevant advertising
Conversion tracking for marketing campaigns

4.2 Service Providers

We may share limited information with:

Payment Processors: For secure transaction processing
Email Service Providers: For sending communications (with your consent)
Website Hosting Providers: For maintaining our website functionality

All service providers are contractually obligated to protect your information and use it only for the specified purposes.

5. Cookies and Tracking Technologies

5.1 Types of Cookies We Use

Essential Cookies: Required for website functionality (cannot be disabled)
Analytics Cookies: Google Analytics for website performance measurement
Advertising Cookies: Meta Pixel and Google Ads for targeted advertising
Preference Cookies: Remember your settings and preferences

5.2 Cookie Consent

When you first visit our website, you'll see a cookie consent banner. You can:

Accept all cookies for the full website experience
Manage your cookie preferences
Withdraw consent at any time through your browser settings

5.3 Managing Cookies

You can control cookies through your browser settings. Please note that disabling certain cookies may affect website functionality and your user experience.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information:

Secure Website: SSL encryption for all data transmission
Access Controls: Limited access to personal information on a need-to-know basis
Regular Updates: Security systems and software are regularly updated
Staff Training: Our team is trained on privacy protection and data handling

While we strive to protect your information, no internet transmission is 100% secure. We cannot guarantee absolute security but are committed to protecting your data using industry-standard practices.

7. Data Retention

We retain your personal information only as long as necessary for the purposes outlined in this policy:

Customer Service Records: Maintained for the duration of our business relationship plus 7 years for legal and tax purposes
Website Analytics Data: Retained according to Google Analytics settings (typically 26 months)
Marketing Data: Retained until you withdraw consent or request deletion
Legal Requirements: Some data may be retained longer to comply with legal obligations

8. Your Privacy Rights

Under New Zealand privacy law, you have the following rights:

8.1 Access and Correction

Request access to your personal information we hold
Request correction of inaccurate or incomplete information
Receive a copy of your personal information in a commonly used format

8.2 Deletion and Restriction

Request deletion of your personal information (subject to legal requirements)
Request restriction of processing in certain circumstances
Object to processing for direct marketing purposes

8.3 Withdrawal of Consent

Withdraw consent for marketing communications at any time
Opt-out of analytics tracking through cookie settings
Unsubscribe from email communications using the link in our emails

8.4 Complaints

You have the right to make a complaint to the Privacy Commissioner if you believe we have breached privacy laws.

9. International Data Transfers

Some of our service providers (Google Analytics, Meta) may transfer your data internationally. These transfers are protected by:

Adequate data protection frameworks
Standard contractual clauses
Privacy Shield or equivalent protections

10. Children's Privacy

Our services are designed for business use and commercial vehicle operators. We do not knowingly collect personal information from individuals under 16 years of age.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will:

Post the updated policy on our website
Update the "Last Updated" date
Notify you of significant changes via email (if you've provided consent)

12. Contact Information

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

Van and Truck Repairs
Website: https://vanandtruckrepairs.co.nz
Email: admin@vanandtruckrepairs.co.nz
Phone: (09) 600 2691
Address: 17 Kaka Street, Otahuhu, Auckland, New Zealand

For privacy-related inquiries specifically, please use the subject line "Privacy Policy Inquiry" in your email communications.

13. Google Analytics Enhanced Data Collection Acknowledgment

We acknowledge that we have the necessary privacy disclosures and rights from our end users for the collection and processing of their data, including the association of such data with the visitation information Google Analytics collects from our website property at https://vanandtruckrepairs.co.nz.

This includes:

Combining form submission data with website behavior analytics
Using enhanced measurement features for scroll tracking, outbound clicks, and site search
Creating custom audiences for advertising based on website interactions
Tracking conversion events from initial website visit through service completion

Effective Date: 23/09/2025
Next Review Date: 23/09/2026

By using our website or services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your information as described herein.